Call-2-Haul

How to Use Call-2-Haul

For Residential Customers

1. What does it mean to be a Residential Solid Waste Customer?

A residential customer is someone whose name is on the utility bill and who is billed for garbage, recycling, or yard waste services from Solid Waste. If you live in a condominium or apartment (tri-plex or larger), please refer to the Multifamily and Commercial section below.

2. What items are acceptable for Call-2-Haul?

View our guide or scroll down for a list of items that are accepted and not accepted.

Please Note: No household garbage, recyclables, yard waste or hazardous waste are accepted.

Questions? Call (253) 573-2468 for specific item inquiries.

3. How many items are allowed per pick-up?

For each pick-up you may dispose of:

• Up to Three Large Items: Examples include mattresses, couches, power yard equipment, barbecue grills, washers, dryers, refrigerators, wheelchairs, rolls of carpet (up to 6 feet in length and 1-foot diameter), and exercise equipment AND
• Up to 15 Boxes or Bags of Smaller Items: Small appliances, lawn chairs, broken toys, bicycles, boxed fans, strollers, and clothing.

Please Note: If the number of items placed exceeds the allowable limit listed above, your Call-2-Haul will count as a double, which will exhaust your pick-up for the calendar year. You may also schedule a double Call-2-Haul when making your initial appointment.

4. How to Schedule a Curbside Pickup or Self-Haul

The fastest way to schedule a pickup is to call us at (253) 573-2468.

• Residential Curbside Pickup: The account holder may call (253) 573-2468 to schedule.
• Self-Haul at the Tacoma Recovery & Transfer Center: Alternatively, account holders can schedule a self-haul to the Tacoma Recovery and Transfer Center. Call-2-Haul Acceptable/Non-Acceptable guidelines still apply. Call (253) 573-2468 to make an appointment.

Summer is our busiest season; appointments can fill up quickly! Please call as soon as possible; we may be booked up to three weeks in advance.

5. How to Set Out Items

• Place all items at the front curb by 7 a.m.
• Ensure there are no obstructions around the items (vehicles, buildings, powerlines, trees).
• Place only the items that were disclosed when scheduled.
• To cancel or modify an appointment, please call at least one business day in advance.

Please Note: Depending on the items disclosed, two separate trucks may be assigned. Please allow the entire business day for removal of all items.

Please be advised that items not reported or do not adhere to our guidelines will not be collected and may be left behind.

If you have further questions, please call

Phone: (253) 573-2468

For Multi-Family and Commercial Customers

1. What does it mean to be a Multi-Family or Commercial Customer?

• A Multi-Family Customer is someone who lives in a condominium or apartment (tri-plex or larger)
• Commercial Customers are businesses and other institutions located in the City of Tacoma

To schedule a Call-2-Haul, either the Solid Waste account holder can schedule, or a tenant can schedule if they have an active Tacoma Public Utilities account for billing. See fees below.

2. What items are acceptable for Call-2-Haul?

View our guide or scroll down for a list of items that are accepted and not accepted.

Please Note: No household garbage, recyclables, yard waste or hazardous waste are accepted.

Questions? Call (253) 573-2468 for specific item inquiries.

3. How many items are allowed per pick-up?

For each pick-up you may dispose of:

• Up to Three Large Items: Examples include mattresses, couches, power yard equipment, barbecue grills, washers, dryers, refrigerators, wheelchairs, rolls of carpet (up to 6 feet in length and 1-foot diameter), and exercise equipment AND
• Up to 15 Boxes or Bags of Smaller Items: Small appliances, lawn chairs, broken toys, bicycles, boxed fans, strollers, and clothing.

Please Note: If the number of items placed exceeds the allowable limit listed above, your Call-2-Haul will count as a double, which will double the price of your Call-2-Haul. You may also schedule a double Call-2-Haul when making your initial appointment.

4. How to Schedule a Pickup

Account holder may call (253) 573-2468 to schedule. The account number, pickup address, and contact information are required.

5. How to Set Out Items

• Place all items in a pre-approved location by 7 a.m.
• Ensure there are no obstructions around the items (vehicles, buildings, powerlines, trees).
• Place only the items that were disclosed when scheduled.
• To cancel or modify an appointment, please call at least one business day in advance.

Please Note: Depending on the items disclosed, two separate trucks may be assigned. Please allow the entire business day for removal of all items.

Please be advised that items not reported or do not adhere to our guidelines will not be collected and may be left behind.

6. How much does it cost?

The Call-2-Haul fee will be added to your TPU bill.

• Single Pickup: $115
• Double Pickup: $230

Accepted Items

Up to Three Large Items

• Appliances (refrigerators, stoves, water heaters, washer/dryers, etc.)
• Barbecues (remove all propane tanks, charcoal, and ashes)
• Carpet (up to six large rolls per haul, six feet in length and one foot in diameter is considered as one large item)
• Some electronics (no televisions or monitors)
• Furniture (mattresses, couches, chairs, tables, shelving, patio sets, etc.)
• Power yard equipment* (weed whackers, chainsaws, hedge trimmers, etc.)
• Lawn mowers* (no riding mowers)
• Large power equipment* (table saws, air compressors, generators, etc.)
• Recreation/exercise equipment (bicycles, treadmills, basketball hoops, weight benches, kayaks etc.)
• Kitchen and bath items (sinks, toilets, vanities, bathtubs, and countertops less than six feet in length)
• Hot tub and cover (6+ person hot tubs, please cut into four separate pieces)

*All batteries, gasoline, oils, and other fluids must be removed before Call-2-Haul pick up.

Up to 15 Boxes and Bags of Smaller or Medium-Sized Household Items
Each box or bag must be light enough for one person to lift.

• No household garbage, recyclables, or construction debris
• Clothing and linens
• Baby items and toys
• Small appliances (vacuum cleaners, blenders, microwaves, etc.)
• Household tools
• Housewares
• Small electronics (radios, printers, etc.)

Not Accepted Items

• Household garbage, recycling, food, or liquids
• Hazardous materials
• Televisions, computers, or monitors
• Construction materials (sheet rock, insulation, fencing, roofing, cement items, decking, lumber, etc.)
• Cars, trailers, or other vehicles
• Tires or vehicle parts (seats, fenders, doors, canopies, engines, transmissions, etc.)
• Yard waste or wooden pallets

For more information on how to dispose of those items, visit the garbage, recycling and hazardous materials pages.