ADA Design

If you wish to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Tacoma, please see the following instructions. This grievance procedure may be used by anyone (other than City of Tacoma employees). You may submit your grievance in writing or by phone. Please include a description of the alleged discrimination, including the location, date, and details of the incident. If you would like us to contact you regarding your complaint, please include your name and preferred contact information. Please submit your complaint by using the “Submit” button at the bottom of the grievance/complaint form or by mailing your form directly to the City of Tacoma’s ADA Coordinator at:

Public Works Department
747 Market Street, Room 522, Tacoma, WA 98402
Phone: (253) 591-5785
Fax: (253) 591-5000
TTY:711

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will contact you or your representative to discuss the complaint. The ADA Coordinator will provide a determination in writing as soon as practicable, depending on the complexity of the issue. The determination will explain the City of Tacoma’s position. If the response does not satisfactorily resolve the issue, you will have 15 calendar days after receipt of the response to file an appeal. The reasons for the appeal must be explained in detail and submitted in writing to the Director of Public Works at the City of Tacoma, 747 Market Street, Room 522, Tacoma, WA 98402 or by phone at (253) 591-5000 or TTY-711.

The City of Tacoma ADA Grievance and Complaint Form is provided below.