The City of Tacoma is investing in a major upgrade to its core business and financial software system. The upgrade is a foundational step that will equip the City with better tools to serve its residents, businesses, and customers more efficiently and effectively. To ensure a smooth and successful transition to this new, improved system, two planned customer service outages are necessary in November.
- November 8, 2025, 7 a.m. to 8 p.m.
- November 20, 2025 (starting at 6 p.m.) through November 24, 2025 (ending at 6 a.m.)
During these periods, key systems, including online payment portals and customer account services, will be temporarily unavailable. Residents and businesses are strongly encouraged to plan ahead for any City payments, particularly utility bills, that may be due during or just after the extended outage period. Autopayments scheduled during the outage period will be processed on the following business day.
During the scheduled outages, the following public-facing services will be offline:
- TPU MyAccount Portal:Â Tacoma Public Utilities and Environmental Services customers will be unable to access MyAccount to make payments, check account balances, extend due dates, or set up budget billing. Bill reminders and outage notifications will also be paused.
- TPU and Environmental Services Customer Service: Customer service phone lines will be closed on November 21, 2025, for all-staff training on the new system. Check payments can still be left in the secure TPU drop box at 3628 S. 35th Street. Payments will be processed on November 24, 2025. Voicemails left for Environmental Services regarding Solid Waste, Wastewater, or Stormwater utilities will be returned on November 24, 2025.
- City Payment Portals (Non-Utility):Â The City’s online payment portal and automated telephone payment system for non-utility accounts (like business licenses) will be unavailable.
- Vendor Invoicing (Ariba): Businesses and vendors who work with the City will be unable to upload or approve invoices through the Ariba system.
The City of Tacoma appreciates the community’s patience and understanding as it works to improve its core operations.
The latest updates will be posted at tacoma.gov/systemoutage.